Refund Eligibility
To be eligible for a refund, your item must meet certain criteria. Refunds are considered on a case-by-case basis and depend on the nature of the product, its condition upon return, and the reason for the return. While many items qualify for a refund, eligibility may vary based on product category, usage status, and whether the item was purchased as part of a promotion or bundle.
Return Timeframe
You may initiate a return request within 30 days of receiving your order. This period begins on the date your package is marked as delivered by the carrier. Requests submitted after this window may not be accepted, though we encourage you to reach out with any concerns—we’re happy to review special circumstances individually.
Condition of Returned Items
For a return to be processed, items should be in unused, resellable condition. This typically means the product remains in its original packaging, with all tags, labels, and accessories intact. Items showing signs of wear, damage, or use—unless defective—may not qualify for a full refund. If you’re unsure whether your item meets these expectations, feel free to contact us before shipping it back.
Refund Processing Time
Once we receive and inspect your returned item, we aim to process your refund within 7 business days. The time it takes for the funds to appear in your account depends on your financial institution and payment method—most refunds reflect within 3–5 additional business days for credit or debit cards, and slightly longer for electronic wallets.
Non-Refundable Items
For health, safety, and hygiene reasons, certain categories of items are not eligible for refund once shipped. These include, but are not limited to: personalized or custom-made products, sealed personal care items (such as skincare or grooming tools), and intimate apparel where packaging has been opened or tampered with. When in doubt, check the product page at the time of purchase or contact us prior to ordering.
Return Shipping & Handling
Return shipping costs are generally the responsibility of the customer, though exceptions may apply—for example, if an item arrives damaged, incorrect, or defective. We recommend using a trackable shipping service and retaining your proof of postage, especially for higher-value returns. For items valued at $75 USD or more, we suggest adding shipping insurance for peace of mind. Please note that we are not liable for packages lost in transit unless they were shipped via our provided return label (if applicable).
Contact Information
If you have questions about a return or need assistance initiating one, please reach out through our online contact form at https://www.inherentfixed.com. Our team responds promptly during business hours and will help guide you through the next steps—including providing your return address if needed. For faster support, include your order number and a brief description of your request.